My Head is Spinning Thanks Hostgator

Every month I end up with a huge headache, thanks to my hosting company. The headache has nothing to do with my actual service, but the fact their system is broke, so I don’t receive invoices in the email, like I once did. Instead I have to go to their chat, and waste 45 minutes of my day in order for them to “generate” an invoice for me, and once that’s done, and I make a payment, I get another email stating payment has not been made, and I will be getting shut down soon.

This has been going on now since August, and to be honest, I am getting fed up!

Last month I was on chat with hostgator THREE times. The first was to get an invoice, once I got the invoice I paid it, then I get an email stating my hosting is past due… I get on with hostgator yet again, THEN I get one stating it’s 10 days late and will be shut off the following day, again I get on with chat. I informed the person I spoke with last month, if I didn’t receive an invoice this month, I wasn’t paying.

He assured me that hostgator new about the issue and was working to fix it, and I shouldn’t have an issue with getting my invoice. Well, when it came time for me to pay my hosting this month, I didn’t bother going to hunt down my invoice, instead I waited, and waited, and waited longer. When it was clear I wasn’t getting an invoice. I did what an honest person would do, and I went and got on chat yet again.

Same thing I hear every time, we are sorry blah blah blah, we know of the issue blah blah blah, let me look into it further blah blah blah…

It’s going on 4 months now, how much longer is really needed?

So after getting my invoice I go and pay it…


Payment was made at 11:25am CST. I decided I would do into billing to see if it showed it had been paid, because last month it should I still had to pay it…

What do you know, the invoice even though it was paid at 11:25am shows it as still needing to be paid.


And don’t get me started on my payment history…

payment history

Needless to say it is showing I haven’t made a hosting payment since August, when in fact I have. Last month it showed I made the payment, yet a few days later I received an email stating I had not, and when I went to look at the payment history it was removed. I am half tempted to start looking for a new hosting company, I am sure there is someone out there that will be on top of sending me my invoices every month, and that will want my money.

I shouldn’t have to go search for my invoice, and when I pay, I shouldn’t have to go get on with chat to make sure it gets credited to my account. Last month I spent at least 3 hours on with support, I am going to start making them pay me by the hour.

About Jammie Morey

Jammie is of Native American descent, she has family from the Ojibway/Chippewa tribe in Mount Pleasant, Michigan. She was born and raised in Michigan. She enjoys doing many things with her family. Some of those activities include geocaching, hiking, fishing, playing games together as a family, and just being silly with her daughter. Jammie is Owner of The Neat Things in Life. For more information visit on Google+.

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