Did you know twitter is the world’s fastest news source, and many companies are using it for their customer service help line as well?
About a week after receiving the HTC Droid DNA, I started getting that ever so pesky and annoying error message “no sim card found”. I knew this to be untrue, and usually by either powering the phone off or switching it to airplane mode solved the issue for a short period.
It seemed this error message was getting worse, to the point I was really getting annoyed. Once in awhile wasn’t an issue to me, but when I was out and about and I wouldn’t have access to anything, I knew it was time to figure this out…
I hit up Google. The only thing I was really getting from my search, is a lot of people with this device were getting the same error messages and they were doing the same as I was. Some had to get a new sim card and so forth. So I knew this wasn’t just me getting the error message I asked the other Verizon Wireless Ambassadors if any of them were having the same issue. Looks to only be an issue on my end.
I decided to remove the sim card and reinsert it, then I took it to twitter to ask @VZWSupport.
Did you know that Verizon has a great support team on twitter?
Verizon Support on twitter is available M-F 7am – 10pm CST & Sat & Sun 7am – 4pm
Come to find out from Verizon Support usually when issues like this arise removing and reinserting the sim card can be a great first step at troubleshooting.
Are you getting that “No Sim Card Found” error message for your HTC Droid DNA? While powering the device on and off or switching it in and out of airplane mode may fix the issue at hand, it’s not the fix. It’s possible your sim card has been wiggled out of place a bit and you should simply remove and reinsert.
I have yet to have an issue since doing this a week ago. If this doesn’t solve the problem, you may need to get your sim card replaced. Just head on down to your local Verizon Wireless store and let them know the issues you have been having. They will replace your sim card for you, and hopefully solve the “no sim card found” error on your HTC Droid DNA.